Module 1 - Section 0

Brief History of Ashbrooke

Ashbrooke’s Auditor Training Syllabus

ISO 9000:2000 Series Auditor / Lead Auditor Training Course

Internal QMS Auditor Training Course

ISO 9000:2000 Series Foundation Course

Audit Management & Team Leadership Training Course

ISO / IEC 17025:2005 Foundation Training Course

Designing the Quality Management System to ISO 9001:2000

Module 1 – Section 1

Course Learning Objectives

Reference Documents

Course Programme

Delegate Responsibilities

Delegate Assessment

Auditor Code of Conduct

Guidelines for Auditors

IRCA’s Role with Auditors

IATCA QMS Auditor Certification and Qualification

Module 1 – Section 2

Brief History of Standardization

Evolution of ISO 9000

Legal Compliance v. ISO Standards Conformance

Standardizing Organizations

Formal International Recognition Processes

International Recognition (Accreditation - Certification)

Key Vocabulary

Quality Management Principles

Quality Management Process Model

Module 1 – Section 3

Principles of Continual Improvement

Supplier - Customer Relationship

Customer Satisfaction

Continual Improvement

Total Excellence

Customer Focus

Corrective and Preventive Action

Quality Objectives and Targets

Module 1 – Section 4

ISO 9000:2000 Series Concepts

A More Thorough Revision of the ISO 9000 Series

Restructuring and Consolidation of the ISO 9000 Series

New Scopes

ISO 9001:2008 Components

Module 2 - Section 1

Why Audit?

System and Conformance Auditing

Types of Audits

Developing and Audit Programme

External Quality Audit Cycle

Internal Audit Cycle

The Audit Team

Team Leader

Team Auditor

Auditor Trainee

Observers

Audit Team Selection

Module 2 - Section 2

Quality Management System

QMS Structure

Documents

Managing Documentation

Documents

Records

Process Mapping

Module 2 - Section 3

Auditing the Quality Management System

Document Review

Resource Planning

Audit Checklists

Module 3 - Section 1

Audit Plans

Example Audit Plan

Module 3 - Section 2

Conducting Audits

Pre-Audit Contact

Opening Meeting

Communication

Communicating with the Auditee

Verbal Communication

Non-Verbal Communication

The Interview

Gathering Audit Evidence

Types of Nonconformity

Module 4 - Section 1

Stage (Wash-up / Status) Meeting

Writing Audit Reports

Audit Reports

Audit Report Contents

Pre-Audit Reports

Pre-Assessment Reports

Audit / Re-Audit Reports

Surveillance / Continuous Audit Reports

Corrective Action Plans

Critical Path for 3^rd Party Registration

Closing Meeting

Audit Confidentiality

Example Audit Report

Example Corrective Action Plan

Module 4 - Section 2

Close-out of Audit Findings

Understanding Root Causes

Corrective Actions

Corrective Action Effectiveness

Management Review

Development of Planned Audit Programmes Based on Audit Findings

Example Audit Programme

Standards

ISO 9001:2008

ISO 9004:2000