1.
A supplier is an
a) organization or person who owns the organization
b) organization or person who provides a service or product to the
organization
c) organization who delivers products to customers
d) organization who provides at least $1000 of products or services per
year
2.
The Standard series permits Certification Bodies / Registrars to certify organizations
to
a) ISO 9000:2005
b) ISO 9001:2008
c) ISO 9002:2000
d) ISO 9004:2000
e) any of the above
3.
The Standard series requires organizations to
a) submit written requests to current clients before being allowed to
upgrade to the standard
b) declare precisely their scope of activities and declare precisely any
relevant operational omissions
c) rewrite its documented system
d) submit to Registrars new applications for certification
4. Customer satisfaction in the standard
b) has become a formalized requirement for organizations
c) is not relevant as this is a quality management
system standard only
d) can be omitted by an organization as a compliance requirement as the
series permits the organization to customize its use of the Standard
5. Continual improvement in the
Standard
a) has become a formalized requirements for organizations
c) is not relevant as this is a quality management system
Standard only
d) really means ‘say as you do, and do as you say’
6. Continual improvement in the
Standard
a) is limited to the product service only
b) requires organizations to establish processes for understanding what
their various processes are all about
c) is more a spiritual and cultural experience and phenomenon
d) is largely an understood process already
7.
The ‘Consistent Pair’ concept
a) is only applicable to organizations that have design activities
b) can only create confusion as nobody has ever needed it before
c) is designed to create a harmony between quality management system
requirements and improvement of performance from within
d) is a name of a constellation in the night skies (Northern Hemisphere)
8.
ISO 9000:2000 Series introduces for the first time
a) a list of international consultants and consultancies qualified to
assist in its implementation
b) a quality management system process model
c) a platform in which true universal international recognition can be
established
d) a governing body at the ISO to oversee the proper using of the
standard (Note: The ISO has given
the body its authority commencing January 1, 2002)
9.
Top Management shall ensure that the quality policy
(NOTE: select the response below which is INCORRECT)
a) is appropriate to the purpose of the organization
b) provides a framework for establishing and reviewing quality objectives
c) is adjustable so that the needs and expectations of the customer on a
customer-by-customer basis can be met
d) includes commitment to comply with requirements and continually
improve the effectiveness of the quality management system
10.
The Quality Manual shall include
(NOTE: select the response below which is INCORRECT)
a) a description of the interaction of the processes of the quality
management system
b) the documented procedures established for the quality management
system, or reference to them
c) a description of responsibilities and authorities, including a list of
sample authorized signatures
d) the scope of the quality management system, including details of and
justification for any exclusions
11.
The Management Representative is a person
a) responsible for everything that goes wrong in the system
b) responsible for ensuring the promotion of awareness of customer
requirements throughout the organization
c) responsible for personally training all persons the meaning of quality
d) responsible to no others as this individual is also the most senior
level manager in the organization
12. Training
needs in the Standard
a) are set to increase the education levels of all employees
b) introduces a requirement for ensuring competence of personnel
c) can be satisfied through self-declaration of skills abilities (NOTE:
this applies to practical skills only)
d) are defined such that persons responsible and authorized for affecting
quality have direct hands-on quality experience
13.
ISO 9001:2008 identifies work environment factors as
a) being the responsibility of ISO 14001 (Environmental Management
System)
b) being not a factor for ensuring quality product
c) being needed to achieve conformity of product
d) being a compulsory by January 1, 2001 (Reference the RIO Conference
recently completed on July 14, 1998)
14.
Product Realization disciplines in ISO 9001:2008 are
a) interpreted in ISO 9004:2000
b) precisely the same as the ISO 14001:2004 Standard
c) driven by the customer requirements
d) optional as the revised Standard permits an organization to omit
components of the Standard that are not applicable (this omission is
acceptable as long as the organization declares it on their registration
certificate)
15.
The organization shall
(NOTE: select the response below which is INCORRECT)
a) determine quality objectives for the product, project or contract
b) establish processes and documentation, and provide resources and
facilities specific to the product
c) permit the customer to verify that the process management controls are
sound and truly representative of its needs and expectations
d) verify and validate activities, and the criteria for acceptability
16.
The process of understanding customer requirements shall include
(NOTE: select the response below which is INCORRECT)
a) overall value of the product to be provided
b) statutory and regulatory requirements related to the product
c) requirements not stated by the customer but necessary for specified
use or known and intended use
d) customer requirements for delivery and post-delivery activities
17.
Contracts and orders must be
a) reviewed to ensure the organization has the ability to meet defined
requirements
b) received in hard copy form prior to processing
c) reviewed to ensure the organization is able to profit in the contract
or order assuring a process of perpetuity in customer support, services and
most importantly continual improvement
d) both answers a) and c) above
18.
Property owned by the customer can
a) be identified as such using the Standard mandates for product
identification and traceability
b) include intellectual property if so present and required
c) be released first for use by the customer (Evidence of release shall
accompany the product)
d) include process controls for reporting to the customer its use and/or
consumption; this includes rates of consumption, remaining product and
acceptance of the end product
