1.

The Quality Management System must be established for each and every function where controls are crucial to ensure integrity of output, product or of service quality.

 T / F

 2.

ISO 9001:2008 is a management tool used by an organization to better affect its quality management disciplines.

 T / F

 3.

There are eight Sections to ISO 9001:2008.

 T / F

 4.

Continual improvement is limited to the product or service of the organization.

 T / F

 5.

The customer drives continual improvement.

 T / F

 6.

Organizations may chose to vary their conformance to ISO 9001:2008; this is permitted in Section 7 only.

 T / F

 7.

The Policy Document expresses the commitments and policies of the organization toward quality, organizational goals, objectives and targets.

 T / F

 8.

ISO 9001:2008 introduces the term Interested Party.  This term refers to persons and groups having an interest in the performance characteristics of the product or service.

 T / F

 9.

ISO 9004:2000 is audited with ISO 9001:2008 as these documents are to be use in harmony (the Consistent Pair).

 T / F

 10.

Customer interaction is a key component to the input and output of the Quality Management Process Model.

 T / F

 11.

There are eight quality management principles which an organization needs to consider when developing a Quality Management System. 

 T / F

 12.

ISO 9001:2008 has been developed to be more compatible with ISO 14001:2004 (Environmental Management Systems).

 T / F

 13.

Efficient use of the Quality Management Process Model leads to continual improvement of the Quality Management System.

 T / F

 14.

IRCA evaluates and certifies persons as auditors worldwide.

 T / F

 15.

ISO 9001 provides confidence in product conformance, whilst ISO 9004 provides benefits for all interested parties through higher profits.

 T / F

 16.

The Quality Management Process Model introduces the Plan-Do-Check-Act cycle philosophy of continual improvement. 

 T / F

 17.

The purpose of a Quality Management System to a recognized standard is to provide organizations with a controlled, consistent approach for effective operation of its business.

 T / F

 18.

Quality Management System is defined as a management system to direct and control an organization with regard to quality.

 T / F

 19.

The role of the Management Representative shall be determined using the members of the organization’s management.

 T / F

 20.

Customer interaction is a key component to an organization’s continual improvement commitments.

 T / F

 21.

The Quality Management Process Model introduces the use of the Plan-Do-Check-Act cycle philosophy of continual improvement.

 T / F

 22.

ISO 9001:2008 requires all certified organizations to register their internal auditors with the ISO.

 T / F

 23.

Customer satisfaction is a process that is achieved through formally setting targets, goals and objectives, then measuring and comparing results and affecting changes as required. 

 T / F

 24.

Customer focus, Leadership and Continual improvement are examples of Quality Management Principles.

 T / F

 25.

The Consistent Pair works as a basis for a harmony of activities that leads the organization down the path of continual improvement, stronger and better customer relations. 

 T / F