Section 0

Brief History of Ashbrooke

Ashbrooke’s Auditor Training Syllabus

            Quality Management SystemsAuditor / Lead Auditor Training Course

Internal QMS Auditor Training Course

ISO 9000:2000 Series Foundation Training Course

Audit Management & Team Leadership Training Course

ISO / IEC 17025:2005 Foundation Training Course

Designing the Quality Management System to ISO 9001:2008

Section 1

Course Programme

Course Learning Objectives

Reference Documents

Delegate Responsibilities

Delegate Assessment

IRCA’s Role



Section 2

Quality Management System

Key Vocabulary

ISO 9000:2000 Series - Purpose and Structure

Quality Management Process Model

Section 3

Principles of Continual Improvement

Supplier – Customer Relationship

Customer Satisfaction

Continual Improvement

Total Excellence



Section 4

Quality Management Principles

Customer focus

Leadership

Involvement of people

Process approach

System approach to management

Continual improvement

Factual approach to decision making

Mutually beneficial supplier relationships

Section 5

ISO 9001:2008 Components

Standards

ISO 9001:2008

ISO 9004:2000