Ashbrooke Quality Assurance International Limited

ISO 9000:2000 Series Foundation Training Course

        

      

 

Solutions

 

Crossword Puzzles

Section 2 - Review Solutions

Section 3 - Review Solutions

Section 4 - Review Solutions

Section 5 - Review Solutions

 

Questionnaire No. 1

Questionnaire No. 1 - Solutions

 

Case Study 1 - Solutions

 

Section 2 - Review

Across

2. Supplier

3. Consistent Pair

6. Quality

10. Interested Party

12. Management Processes

13. Nonconformity

 

Down

1. Quality Management System

4. Organization

5. Competence

7. Audit

8. Product

9. Realization Processes

11. Auditor

 

 

Section 3 - Review

Across

3. Quality

4. Change

5. Customer Focus

6. Customer

7. Customer Satisfaction

8. Top Management

9. Processes

10. Time

 

Down

1. Continual Improvement

2. Supplier

4. Customer Needs 

 

 

Section 4 - Review

Across 

4. Involvement of People

8. Customer Focus 

 

Down 

1. Mutually Beneficial Supplier Relationships

2. System Approach to Management

3. Factual Approach to Decision Making

5. Leadership

6. Process Approach

7. Continual Improvement 

 

   

Section 5 - Review

Across

5. Provision of Resources 6.1

15. Product Realization

23. General Requirements 4.1

24. Measurement Analysis Improvement

25. Control of Documents 4.2.3

26. Customer Satisfaction 8.2.1

29. Quality Management System Requirements

30. Determination of Requirements 7.2.1 

 

Down

1. Management Review General 5.6.1

2. Preventive Action 8.5.3

3.Purchasing Process 7.4.1

4. Internal Audit 8.2.2

6. Quality Manual 4.2.2

7. Validation of Processes 7.5.2

8. Management Commitment 5.1

9. Corrective Action 8.5.2

10. Normative Reference

11. Resource Management

12. Analysis of Data 8.4

13. Quality Objectives 5.4.1

14. Management Responsibility

16. Infrastructure 6.3

17. Control of Records 4.2.4

18. Customer Communication 7.2.3

19. Scope

20. Customer Property 7.5.4

21. Design Planning 7.3.1

22. Terms and Definitions

27. General 4.2.1

28. Application 1.2 

 

   

Questionnaire No. 1 - Solutions

  1. T
  2. T
  3. T
  4. F
  5. T
  6. F
  7. T
  8. F
  9. T
  10. T
  11. T
  12. T
  13. T
  14. T
  15. F
  16. F
  17. T
  18. T
  19. F
  20. T
  21. T
  22. T
  23. T
  24. T
  25. T
 

 

Case Study 1 - Solutions

  1. b
  2. b
  3. b
  4. b
  5. a
  6. b
  7. c
  8. b
  9. c
  10. c
  11. b
  12. b
  13. c
  14. c
  15. c
  16. a
  17. a
  18. b
  19. c
  20. b
  21. c
  22. a
  23. c
  24. d